FAQs

Order Related

Is the Q&A here unable to resolve the issue you’re facing? Contact us via email support@jafanda.com and we will gladly assist you!
Orders may take 1-3 business days to process before shipping out. When your order is shipped, you will receive a notification by email.

We offer FREE standard shipping in the US and Canada. Estimated shipping time is 1-5 business days.

We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders in 2 hours you ordered on the same day the order was placed by contacting support@jafanda.com. Make sure to include your order number when requesting an order cancellation.

For orders placed via our official website, you can find order ID in your order confirmation email.
Jafanda air purifiers are covered under 2-year warranty from the date of purchase. To extend your warranty for an additional year, please submit the product registration form via

Product Related

Find the troubleshooting method based on your Jafanda model .
Jafanda air purifier is a device that removes indoor air pollutants to improve air quality. An air purifier is essentially a motor with a fan that draws polluted indoor air into the device and forces the air through different filter layers. The purified air is then returned to the room, repeating this cycle to effectively improve air quality.
HEPA is a pleated mechanical air filter. It is an acronym for “High Efficiency Particulate Air [Filter]” (officially defined by the U.S. Department of Energy). This type of air filter can theoretically remove at least 99.9% of dust, pollen, mold, bacteria, and any airborne particles 0.3 microns (µm) in size. *Source: epa.gov,
Yes it has the standard filter in it. Before use, please make sure the plastic bag outside the filter is removed and properly installed.
Depending on the degree of environmental pollution and usage, we recommend replacing it every 3-6 months. The pre-filter captures large particles like hair and fiber and can be cleaned with a vacuum cleaner every 2-4 weeks to maintain its effect. The HEPA and carbon filters cannot be cleaned. If the filter has begun to emit peculiar smell, please replace it with a new filter immediately. The replacement filters can be purchased in our store.

Yes, it has to be plugged in to work. It’s not wireless.

The outer pre-filter should be cleaned every 2-4 weeks to increase efficiency and extend filter life. Use a soft brush or vacuum hose to clean the pre-filter to remove hair, dust and large particles. Do not use water or other liquids to clean the filter.

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